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SANTS BUSINESS SCHOOL / STUDENT INFORMATION
Refund & Cancellation Policy
Plans change. Here is how to request cancellation, what happens to your account and where to get help.
Start with a written request
To withdraw from a qualification, request the official Cancellation Application Form from student administration or the Virtual Campus. Complete it and send it to the College in writing. Keep a copy and ask for acknowledgement. Stopping study, stopping a debit order or leaving the Virtual Campus does not by itself complete the cancellation process.
On this page
1. How to cancel
- Request and complete the official Cancellation Application Form from student administration or the Virtual Campus.
- Submit it in writing through the channel confirmed by student administration. If you cannot access the form, send a written cancellation request through the Contact Us page and ask how to complete the form.
- Include your full name, student number (if issued), qualification, contact details and the date of your request. Keep a copy and request a written acknowledgement.
- Ask for a statement showing the effective cancellation date, any amount due, credits and any refund.
If an employer or sponsor is paying, tell them about the request as well. We will review the account against the signed agreement and applicable law.
2. When you cancel
Current 2026 prospectus reference: Its summary describes cancellation within 5 days of registration without a penalty; within 14 days with the registration fee payable; and after 14 days with one calendar month’s notice and a pro-rata calculation. Its detailed policy and the current application agreement qualify the five-day rule and use different starting events for the 14-day period.
3. How fees and refunds are worked out
The account review should show the registration fee, study fees charged for the period or services already supplied, payments received, any approved cancellation charge, and the remaining balance or refund. The 2026 prospectus describes a pro-rata approach after its initial period. Any cancellation charge must be assessed under the applicable agreement and law, and the calculation should be explained in writing.
A paid-in-full account may result in a refund after applicable charges are deducted. An instalment plan may still have an amount due for study already supplied. If a sponsor paid the fees, the College should confirm who is entitled to receive any refund before payment is made. See Fees and Funding for payment options.
4. Refund processing
Once the request and account calculation are confirmed, student administration should tell you whether a refund is due, its amount, the required banking verification and the expected payment date. Do not include banking details in a public comment or unverified message; use the secure process supplied by the College.
If you disagree with a charge or balance, ask for an itemised statement and a review in writing. Your rights under applicable consumer law remain available.
5. Changes in circumstances
If illness, loss of employment, a change in employer funding or another event affects your studies, contact the student support team as soon as possible. Ask whether an academic extension or an adjusted payment arrangement is available before deciding to withdraw. These requests and cancellation are separate processes.
Questions about non-delivery of a service, misconduct decisions or a failed qualification should be reviewed on their own facts under the signed agreement, academic rules and applicable law. A blanket “no refund” statement should not replace that review.
Need help with a cancellation?
Contact student administration through the Contact Us page to request the form, confirm where to submit it or ask for an itemised account review. Keep your written acknowledgement and the final statement for your records.
You can also read the Terms and Conditions and Fees and Funding pages.
SANTS Business School
Formerly BMT College.
Business Management Training College (Pty) Ltd (BMT College) is registered with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act, 1997. Registration No. 2011/HE07/002.